Terms & Conditions

Terms and Conditions

Acknowledgments, Details, and Policies

Welcome to Sustainable Lawn Services. By using our services, you agree to the following terms and conditions, which govern all aspects of the agreement between Sustainable and our valued clients. Please read carefully before proceeding.

1. Service Overview

Sustainable Lawn Services will provide lawn care services selected by the property owner for a 12-month period. Services are detailed at the time of sign-up and included in this agreement.

2. Payment Terms

The first non-refundable monthly installment must be paid during sign-up.
Subsequent monthly installments will be automatically charged on the same day of each month.
Service for the first year will commence after payment processing and will automatically renew annually unless canceled by either party.

3. Cancellation Policy

Either party may cancel the agreement with 30 days’ written notice.
Lawn care services will continue during the notice period at the agreed-upon rate.
Any unpaid balances for services provided up to the cancellation date are due immediately.
Early cancellation of the agreement before completing the 12-month term will incur a 20% surcharge to offset costs for pre-purchased materials and additional labor during peak seasons.

4. Pricing Details

Prices reflect an average cost over 12 months. Peak season costs (April 1st–September 30th) are higher due to labor and materials.
Cancellations during peak months will incur the aforementioned surcharge to cover incurred costs.
Pricing changes for subsequent years will be communicated in writing by January 31st.

5. Past Due Payments

Payments overdue by 30 days will incur a 1.5% monthly interest charge.
A $5 rebilling fee may be added each month until the balance is cleared.
Sustainable reserves the right to suspend services for accounts with overdue balances until payment is made in full.

6. Fenced Properties

For fenced properties, owners must provide access (e.g., spare key or passcode) to the service area.
If team members cannot access the fenced area and must return later, a $35 compensation fee will be charged.

7. Pet Cleanup

Property owners are responsible for cleaning up pet waste prior to scheduled visits.
If cleanup is not completed, Sustainable will perform the task and charge an additional $10 per occurrence.

8. Rescheduling and Cancellations

Owners must notify Sustainable at least 5 days in advance to reschedule or cancel a visit for a refund.
Cancellations made without 5 days’ notice will not qualify for a refund unless due to sale, relocation, or death.
Cancellation requests must be made through Sustainable’s office; field team members cannot process changes.

9. Service Suspension

Sustainable reserves the right to suspend services immediately after payment failure. Service will resume upon payment of the outstanding balance.

10. Video Recordings

Lawn care technicians may wear body cameras during service for quality assurance and accountability.
Recorded footage will be securely retained for internal review, dispute resolution, training, and marketing purposes.
Footage featuring the property owner or personal conversations will be removed for marketing use, ensuring privacy and trust.

11. Complete Agreement

This document, along with any signed addendums, constitutes the full agreement between Sustainable Lawn Services and the property owner. No other verbal or written agreements outside this contract are enforceable.

For questions or further details, please contact our office directly. By using our services, you confirm your understanding and acceptance of these terms and conditions. Thank you for choosing Sustainable Lawn Services.